Frequently Asked Questions

Q: How long does it take a key to arrive in my email?
A: Please allow up to 3 days for Bitcoin and gift card purchases.
Contact support or go here if you have not received your key within this time frame.

Q: Can I run Synapse X from the WinRAR/7zip archive viewer?
A: Due to unicode character issues, Synapse X needs to be extracted from its archive file before use.

Q: Can I use Synapse on multiple computers?
A: Yes, though switching between computers will usually result in a "24 hours" issue.

Giving your Synapse account to other people (i.e. brother, sister, cousin, dog, grandpa, etc) is not allowed in any case.
By using Synapse on multiple computers it means for the same person to be using their whitelist on 2 different computers that THEY OWN.
By purchasing Synapse, you agree to the Terms of Service found here.

Q: Why am I kicked the moment I inject?
A: This can be caused by scripts in your autoexec.
If you are kicked with nothing in your autoexec, please report the game you are playing to a Synapse X developer.

Q: How do I change my password?
A: Delete your token.bin file in your /auth/ folder. Restart Synapse X and click "Lost your password".
Follow the on-screen instructions to reset your password.

Q: Can I run Synapse X on Mac OS?
A: No, but you can install windows on Bootcamp.

Common fixes

"Synapse X is not currently updated"

Try launching Synapse again later.
A message will be posted in #announcements in the Discord when the program is updated.
Note: Synapse staff members do not know when Synapse X will update. Please do not ask them.

Error D-01, D-02, and D-03

To fix this error, reinstall ROBLOX as well as Synapse X.
Then, restart your computer and run Synapse X as an administrator.

Crashing upon Injection

Things to try:
  • Reinstall ROBLOX
  • Delete the Synapse X /bin/ folder.
  • Install DirectX

Access Denied

Things to try:
  • Run Synapse X as an administrator
  • Delete the Synapse X /bin/ folder and run Synapse X as an administrator
  • Install 2010 VS Redist, reinstall Synapse X, restart your PC, and run Synapse X as an administrator

Failed to load Synapse libraries (VS 2017 Redist)

Things to try:

Web Authentication

Things to try:
  • Open Task Manager and look for any suspicious tasks running in the background, such as "PremierChoice.exe"
  • Download HitManPro, using the email "[email protected]". Once done, run a "Threat Scan", when it’s finished restart your computer. After that, download Malwarebytes and run a "Threat Scan" as well. Once done, remove any suspicious tasks that show up, restart your computer, then redownload Synapse.


RegAsm is running, RegAsm is a legitimate process but is commonly used for Orcus, a popular ratting software. RegAsm is rarely used in legitimate programs (if at all) so if it’s running on someone’s PC there’s a pretty good chance it’s malware. Do not delete this software, contact Dyte#0490 in order to get it removed.

Other injection issues

Check your autoexec folder for any scripts that could be crashing your game. If your autoexec is empty, pursue other fixes mentioned on this page.

Stuck on "Ready to launch"

Run synapse as an administrator to fix this issue.

Stuck on "Checking Whitelist"

Things to try:
  • Temporarily disable your antivirus software.
  • Download all required files for the Injection Fixes
  • Delete the Synapse X /bin/ folder and run Synapse X as an administrator.
  • If running Synapse X from a shortcut (i.e. taskbar), try directly running Synapse X.

Failed to download bootstrapper files

Things to try:

Stuck on Injection

Things to try:
  • Download DirectX 9
  • Download the VC Redist and JavaJDK, then restart your computer
If D3DCompiler_43.dll doesn't download, do the following:

Download D3DCompiler_43.dll and place it into the bin folder, then download it again and place it in the SySWow64 folder. To open that folder, hold down the Windows key then at the same time press “R”. Once opened, drag D3DCompiler_43.dll into it.

Internal Error with Whitelist (2)

This error can occur when you do not have Windows 10.
Consider updating your computer to potentially fix this issue

"24 hours" issue

Things to try:
  • Contact a staff member and explain that you have the "Please wait 24 hours before using Synapse again" issue.
  • Wait 24 hours and try launching Synapse X again.